Your personal data includes all information that can be connected to you as a person, directly or indirectly. E.g. Name, phone number, email address, physical address and purchase history.
2. Who is responsible for your personal data?
We can, in certain circumstances, and with your approval, transfer your personal data to another data controller, as described in chapter 3.3 in this document.
3. Processing of customer data
3.1 What information do we store about you?
3.1.1 Information during registration
When you purchase our services as an individual customer, you need to provide your name, phone number, e-mail address and home address. We store this information for identification purposes and to manage our customer relationship with you.
3.1.2 Purchase history
We will register and store information about the products and services you have purchased from us. We may also collect and store information about whether you have purchased our services via your insurance company.
3.1.3 Status of your products
We will collect and store information about the products you have installed, including information about the status of your products from time to time. This means that we will collect and store information about whether your products are mounted, connected and working as intended, or if they are disconnected and/or reporting error messages and alerts. If you create a user account in the Abralife app or Abralife Borettslagsportal, information about product statuses will be visible for you in the app, and you will be able to receive alerts and notifications there.
3.2 What do we use the information and data for?
3.2.1 Managing our customer relationship with you as a private person.
If you have made an agreement with us as an individual, your personal data, such as name, phone number, e-mail address, home address, payment information and purchase history, will be used to administer your customer account and our customer relationship with you, including concluding purchases through the online store. Our legal basis for such processing activities is our agreement with you.
3.2.2 Managing our customer relationship with you as a housing association customer.
If you have access to our services via your housing association, we will receive your name, phone number, e-mail address and home address when your housing association signs an agreement with us, so that we can be able to communicate with you for delivery and installation services. If you choose not to create a personal user account in the "Abralife app", we will delete your personal data within 3 months after receiving the data.
3.2.3 Error handling and notifications
Information about completed installations and status on your products is used by us to initiate necessary error corrections and to ensure that you receive notifications of any incurred leakage or similar incidents. If a need for updates, changes or fixing product errors should arise, we will use your contact data to provide relevant information about this.
If you are an individual customer, our basis for managing your personal data is our agreement with you. If you have access to our services via your housing association, our basis for managing your personal data is your consent.
3.3 Sharing personal data
3.3.1 Sharing personal data with your insurance company
We have collaboration agreements with several insurance companies who provide rebates and other advantageous insurance terms to customers who have installed our water management systems. If you ask your insurance company for discounts or other terms & conditions related to installation of our products and services, this will be considered as a consent to share information about completed installations and status of your products, related to you as a private person, to the insurance company. Your insurance company may only use this information for the purpose of providing you with rebates or other advantageous insurance terms.
Our basis for managing your personal data is your consent. You may withdraw your consent at any time. If you withdraw your consent, we will no longer share information about you to your insurance company.
Note that the withdrawal of consent may affect benefits given by your insurance company related to our products and/or services.
If you have given your consent for sharing information with your insurance company, Fell Tech and your insurance company will be considered as joint controllers for the processing consisting of Fell Tech’s disclosure of your personal data necessary in order for the insurance company to provide you with rebates or other advantageous insurance terms. As joint controllers, we share the responsibility of ensuring lawful processing of personal data with your insurance company. This means that you may choose to direct any complaints or requests regarding your personal data, either to us or your insurance company. The party you choose to contact will be responsible for responding to your inquiry. An overview of insurance companies we collaborate with is available here (link).
If you have access to our services via your housing association, the housing association will handle any dialogue related to property insurance with the insurance company, including which information to be exchanged. On request from your housing association, or its insurance company, we may report the status on our products (e.g. water valves) only based on your apartment number (e.g. H-number), without any connection to your personal information such as name or phone number, unless we have your consent.
3.3.2 Sharing personal data with your housing association
If you have access to our products and services via your housing association, we are allowed to share information about installation and status of your products with your housing association in the "Abralife borettslagsportal". Our basis for managing your personal data is your consent. You may withdraw your consent at any time.
If you do not consent, or if you withdraw your consent, we will only be allowed to report status on your products based on apartment number (e.g. H-number), without connection to your name, phone number etc. Reporting such status is based on our legitimate interest in delivering products and services that contributes to your housing association security and that may lead to beneficial terms towards the insurance company of the housing association.
4. Managing customer and personal information in the Abra app and the Abra Borettslagsportal
4.1 What information do we store about you?
4.1.1 Information during registration
When you create a user account in the Abralife App or Abralife Borettlagsportal, you must, either as an individual customer or as a representative of your housing association, register your name, phone number, email address and home address. We store this information for identification reasons.
4.1.2 Payment information
If you purchase subscriptions, products or services in the Abralife App or the Abralife Borettlagsportal, we will store information about chosen payment method to ensure that you purchases is registered in your Abralife user account. The scope of data processing will depend on your chosen payment solution. Categories of processed data will typically include phone number, bank account number and other information required by your chosen payment solution, to the extent the information is necessary for payment and registration of your purchases in your user account.
Information about your chosen payment methods, like bank account number, will be visible in your user account settings, and lets you control and manage your payment methods and data connected to Abralife App or Abralife Borettlagsportal
4.1.3 Purchase history
When you create a user account in the Abralife App or the Abra Borettslagsportal, we will register and store your purchase history. This includes information about products, services or subscriptions that you, or your housing association, have purchased.
We may also collect and store information about whether your purchase is done in context of products or services from you insurance company.
4.2 What do we use the data for?
4.2.1 Managing your user account
Information about your name, phone number, email address, home address, payment details and purchase history is used to administrate your user account in Abralife App or Abra Borettslagsportal, so that you always can view which products and services you or your housing association have access to. Our basis for managing you personal data is our agreement with you.
We will send information and offers on our own products and services and related products and services from our partners based on your consent. You may, at any time, withdraw your consent to stop direct marketing initiatives.
5. Your consents
If you have access to our services via your housing association, we need your consent to be able to share information about completed installations and products statuses to your housing association. We also need your consent for marketing.
Giving consent is voluntary and is not a requirement for you to use our app or webpages. If you have created a user account in Abralife App, an overview of your consents will be available in your user account settings. You may, at any time, update your settings and withdraw your consent. If you have not created a user account in Abralife app, you can withdraw your consents by sending us a request.
6. When do we delete your personal data?
We do not store personal data longer than necessary to fulfill the purpose of the data management, unless we are obliged by law to store any data longer.
We delete your personal data when requested unless there is another basis for the processing activity. Information processed on the basis of your consent is deleted upon withdrawal of your consent unless there is another basis for the processing activity. You may request deletion of personal data here.
7. Complaints and Requests
You may also send complaints to the Norwegian Data Protection Authority if you believe we are breaching the privacy legislation. You find more information on their website www.datatilsynet.no