Managing Emergency Contacts

An Emergency contact is a person who will be notified in case of an alarm without being a system owner or a household member. Emergency contacts is notified via SMS and must be created with a valid mobile phone number.

Creating an Emergency contact

1. Navigate to Menu/Home/Members & emergency contacts
2. Click the person icon in the top right corner
3. Choose "Emergency contact"
4. Add name and a valid mobile phone number (alternatively, click "Open contact list" to choose contacts from the phone contact list)
5. Click "Send invitation". The contact will receive an SMS with relevant information (no need to confirm)
6. Repeat the process for additional Emergency contacts

Edit or remove Emergency contacts

1. Navigate to Menu/Home/Members & emergency contacts
2. Click the button "Emergency contacts"
3. Click the 3 dots next to the emergency contact you want to edit or remove.
4. Click "Edit emergency contact" for editing or "Delete emergency contact" for removal.

When will emergency contacts be notified?

Emergency contacts is notified by SMS when a system alarm is triggered and not stopped within the given timeframe. Examples of alarms are water leakage alarms and smoke detector alarms.

System owner and household members will be immediately notified via both Abralife push-notification and SMS (in addition to physical light/sound alarm in the home) when an alarm sets off. Simultaneously, a countdown starts (the length of the countdown may vary depending on the alarm type). This countdown is displayed in the Abralife app as shown in the example below.

If system owner or household members don't stop the alarm in time, an SMS is sent to all emergency contacts.

PS! If the alarm is stopped after the emergency contacts have been notified, a new SMS will be sent with confirmation about the cancelled alarm. 

Example: A water leakage alarm is triggered. The circle indicates how long the alarm have lasted (in this case 13 seconds) and when emergency contacts will be notified via SMS (in this case 47 seconds). Clicking "Clear Water Leak Alarm" before the circle is completed will prevent SMS to be sent.