Troubleshooting Abra Water leakage protection

The water supply has stopped

If you have no water and there is no indication of an alarm from the system, check the app to verify if valve has been closed manually. If you don't use the app, you can localize the Waterguard+ valve(s ) and check the position indicator:

If the indicator shows that the valve is open, the missing water is not caused by the leakage protection system. Check if the main stopcock is open, and if so, contact your local water and wastewater authority.

If the indicator shows a closed valve, it has either been closed manually (via Linkbox-button or the app) or by a water leakage alarm. Check all sensors and ensure there are no leakages or water spill anywhere.

Then open the valve again - either by clicking the Linkbox-button for 3 seconds or by using the Abralife app.

These 2 articles may provide further assistance:

How to operate Linkbox+

How to operate valves

Alarm is triggered and the water is closed, but there is no leakage or water spill

False alarms are, in most cases, caused by sensor point short circuits. Either due to water, moisture, dust, dirt or sensor points touching eachother (or other conductive material).

Check all sensor points on the sensor tape (or sensor wire) and wireless sensors and make sure they are dry and clean.

If you are using the Abralife app, you will be able to identfy which sensor is triggering the alarms:

Abralife indicates that the sensor tape is the alarms source

If you don't use Abralife (and you have more than one sensor), you can remove one sensor at a time from the system to find the source (remove the battery from the wireless sensors)

If false alarms continues, contact customer service for assistance.

Water keeps flowing during an alarm

If an alarm is triggered and the water is not automatically closed, you must first find the main water stopcock and close it. Then check the valve position (as described above in the chapter "The water supply has stopped"). If the valve position is closed, it means that the valve is installed on a different water pipe (or on the same waterpipe, but after the water flowing area). It could also be caused by a defective valve. Contact customer service if any doubt.

If the valve position is open during an alarm, there's something wrong with the system. Check the cable between the valve and the Linkbox and make sure it is properly connected (in the blue Linkbox connector).

If not solved, contact Customer Service for assistance.

No access to the system from Abralife

First, check if Linkbox+ is powered. Then check the Linkbox LED lights. An operational and online system is indicated with 2 constant green lights (power and water droplet). If LEDs are showing anything else, take a look at this article for more information.

Otherwise, try to to restart the Linkbox+ by disconnecting the power for 10 seconds. If both LEDs lights green after the boot sequence, the system is ok and online. Make sure your phone is online and that you have selected the correct home in the app.