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What do I do if a leakage alarm sets off?

  • Updated

 

1. Mute the alarm by clicking "remove leakage alarm" in the Abralife app or by clicking the Linkbox button (short click). This will only mute the alarm - the valve will NOT open.

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2. Check for potential water leakage by locating the affected sensor (the Abralife appen will indicate which sensor is affected). 

 

If you are unsure how many sensors you have in your home and where they are located, and you do not have this overview in the app, follow these steps:

  1. Locate the Linkbox+ (This is usually mounted under the kitchen sink or near the main stopcock of the home). Check whether the sensor tape/wire is connected directly in the Linkbox+.
  2. If the Linkbox+ is not mounted in the kitchen sink (e.g. at the main stop tap or in/at a distribution cabinet), you most likely have 1 or more wireless sensors in your home. These can either be placed in a mounting bracket or placed freely in these typical locations:
    1. Kitchen (under the kitchen sink)
    2. Guest toilet/bathroom
    3. Laundry room
    4. Distribution cabinet for water pipes
    5. Near water heater
    6. Inspection hatches for outdoor water tap

 

 

3. If the water is caused by a real leakage (damage on pipes, pipe connections or equipment), make sure the damage is fixed (if necessary, contact your local plumber for assistance). 

NB! If water (for some reason) is still pouring, find the main stopcock and close it. 

 

4. Wipe alle sensors/sensorpoints that has been exposed to water with a dry cloth. Ensure any leakage is repaired before continuing to the next step.

 

  1. If you have sensor tape/wire (connected either to the Linkbox or to a wireless sensor via a bracket), inspect and wipe the entire tape/wire (this is typically attached to the floor under the kitchen counter and extends past the dishwasher. You must therefore most often dismantle the plinth and possibly pull out the dishwasher to inspect the entire tape).
  2. Wireless sensors are dried well on the underside where the sensor points are. If the sensor is mounted in a bracket, you can inspect the sensor points by turning the sensor a notch counter-clockwise and then pulling the sensor out

 

6. Open the water supply again from the Abralife app or by pressing the Linkbox-button for 3 seconds (until you hear a signal).

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Alarm is triggered, but I can't find any leakage

If you have checked all sensors and no spilled water is seen, and you can't see any other reason for the alarm, take a look at this article. If you still cannot resolve the issue, contact customer service for assistance.

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