As a general rule (in Norway), Smart Home solutions are considered part of the home and must, unless otherwise specifically agreed, be taken over by the new owner.
If you have a paid subscription with a cancellation fee
If you have an active subscription with a cancellation fee, you can choose between the following options:
- Continue the subscription (and buy new products for the new home if it is not already installed there)
- Terminate the subscription and pay the termination fee.
- Transfer the subscription (incl. remaining termination fee) to the new home owner if he/she is willing to do so. In that case, the new home owner must contact customer service with written confirmation that they wish to take over the subscription.
If you have a paid subscription without a cancellation fee
If you do not wish to continue the subscription in a new home, send a notice of termination to customer service.
Before you move out, you must delete the home in the Abralife app so that the new owner can connect the equipment to his new home. (In the app, click on Menu->Home. Then click on the three dots on the top right and then "Delete home").
If you also want to delete your account, ask customer service to delete your account.
If you do not have an active, paid subscription
Before you move out, you must delete the home in the Abralife app so that the new owner can connect the equipment to his new home. (In the app, click on Menu->Home. Then click on the three dots on the top right and then "Delete home").
If you also want to delete your account, ask customer service to delete your account.
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